Refund policy
Returns
We have a 30-day return policy — you have 30 days after receiving your item to request a return.
To be eligible, your item must be unused, in its original packaging, and in resalable condition. You'll also need your receipt or proof of purchase.
To start a return, contact us at Sales@BeaverIslandParts.com. If your return is accepted, we'll send you instructions on how and where to send your package.
Domestic (United States) returns: we send you a prepaid return shipping label to download and print. Return shipping is free.
International returns (including Canada and the United Kingdom): the buyer is responsible for return shipping costs. We recommend a trackable service — we can't issue a refund for a return we don't receive. Any duties, taxes, or customs charges incurred on the return are also the buyer's responsibility.
Items sent back to us without first requesting a return will not be accepted.
Final sale items — standard-size o-rings
Standard catalogue-size o-rings are final sale and cannot be returned. This covers our AS568, metric, ISO 3601, JIS B2401, BS 4518 and SMS 1588 size ranges — o-rings selected by measurement rather than by equipment model.
These listings publish the full inside diameter, cross-section, material and durometer. Please confirm those figures against your application before ordering. Each affected listing carries this notice at the top of its description.
This exception does not apply to:
- Items that arrive damaged or defective
- Orders where we shipped the wrong item
- O-rings and parts sold against a specific equipment model or OEM part number — those follow the standard 30-day return policy above
If any of those apply, contact us at Sales@BeaverIslandParts.com and we'll replace the item free of charge.
Condition of returned items
We inspect every return when it arrives. Items returned unused and in original packaging are refunded in full.
We reserve the right to reduce your refund for any item returned used, installed, damaged, or missing its original packaging, in proportion to the lost value. Items that cannot be resold in any condition may not be eligible for a refund. If we make a deduction, we'll tell you why before issuing the refund.
Damaged, defective, or incorrect items
Please inspect your order on arrival and contact us immediately at Sales@BeaverIslandParts.com if the item is defective, damaged, or you received the wrong part. We'll make it right at no cost to you.
If you're unsure whether a part fits your equipment, contact us before installing it. Once a part has been installed it can no longer be returned as unused.
Non-returnable items
- Gift cards
- Custom, special-order, or made-to-order items
- Hazardous materials and flammable liquids or gases
If you're not sure whether your item qualifies, just ask.
Exchanges
We don't process direct exchanges. The fastest way to get the part you need is to return the item you have, and once the return is accepted, place a separate order for the correct part.
Refunds
Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund is issued to your original payment method within 5 business days.
Please note that your bank or credit card company may take additional time to post the refund to your account. If more than 15 business days have passed since we approved your return and you still haven't seen it, contact us at Sales@BeaverIslandParts.com.
Questions
Sales@BeaverIslandParts.com